1. Introduction
Ramaki Group of Companies (“Ramaki,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, communicate with our team, explore business opportunities, apply for employment, or engage with our corporate services.
As a diversified business group operating across manufacturing, FMCG sales and distribution, farming and dairy, retail, logistics, media and printing, technology, digital commerce, and financial technology, we recognize the importance of responsible information handling and transparent business practices.
This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you access our website or interact with us through its contact forms and other communication channels.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.
2. Scope of This Policy
This Privacy Policy applies to the corporate website of Ramaki Group of Companies and information collected through its website-based interactions, including:
- General inquiries and contact forms.
- Business, commercial, and supplier inquiries.
- Foreign direct investment (FDI) and partnership proposals.
- Employment applications and career inquiries.
- Requests for information about our services, companies, and ventures.
- Communications submitted through other website contact channels.
This policy does not automatically govern the independent websites, mobile applications, or digital platforms operated by individual Ramaki ventures, including Dara, MellatPay, Fardayab, Haftseen Supermarkets, and Afghan Ramaki. Where those services collect personal information through their own systems, separate privacy notices or additional terms may apply.
3. Information We May Collect
Depending on how you interact with our website, we may collect the following categories of information.
3.1 Personal Identification and Contact Information
When you submit an inquiry or contact our team, we may collect information such as:
- Full name.
- Email address.
- Telephone or mobile number.
- Company or organization name.
- Job title or professional designation.
- Country, city, or business location.
- Any other contact information you voluntarily provide.
3.2 Business and Partnership Information
If you contact us regarding commercial services, investment opportunities, supplier relationships, or strategic partnerships, we may collect information such as:
- Company and business details.
- Nature of your inquiry or proposed partnership.
- Business proposals and supporting documents.
- Investment interests and project information.
- Relevant professional and commercial correspondence.
Please do not submit confidential commercial information, sensitive personal information, or proprietary materials through general website forms unless the relevant submission process expressly requests them and appropriate safeguards are in place.
3.3 Employment and Recruitment Information
If you apply for a position or contact us regarding career opportunities, we may collect information you choose to provide, including:
- Your CV or résumé.
- Employment history and professional experience.
- Education, qualifications, and skills.
- Contact information.
- Cover letters, portfolios, and other application documents.
Recruitment information will be used to evaluate applications, communicate with candidates, and support legitimate recruitment and workforce-planning activities.
3.4 Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically by the website infrastructure or service providers, depending on the technologies implemented. This may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device and operating system information.
- Pages visited and general browsing activity.
- Date, time, and duration of visits.
- Referring website or source.
- Technical logs and information relating to website performance and security.
The exact information collected will depend on the website's configuration, hosting environment, and any analytics or security tools in use.
3.5 Information You Voluntarily Provide
We may also process information contained in messages, feedback, attachments, or other materials you voluntarily submit when communicating with Ramaki.
We ask that you provide only information that is relevant and necessary for your inquiry.
4. How We Use Your Information
Ramaki may use personal information for legitimate business and operational purposes, including:
- Responding to inquiries and providing requested information.
- Communicating with customers, suppliers, investors, business partners, and other stakeholders.
- Evaluating investment opportunities, partnership proposals, and commercial requests.
- Reviewing employment applications and managing recruitment communications.
- Coordinating inquiries with the relevant departments or business units.
- Operating, maintaining, securing, and improving our website.
- Understanding website performance and user engagement, where applicable.
- Preventing fraud, misuse, unauthorized access, and other security risks.
- Maintaining appropriate business records and correspondence.
- Complying with applicable legal obligations and responding to lawful requests.
- Protecting our legal rights and legitimate business interests.
We will not use personal information for purposes materially different from those described in this policy without providing any notice or obtaining any consent required by applicable law.
5. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, Ramaki will rely on an appropriate basis depending on the circumstances. This may include:
- Consent: Where you have given consent for a specified purpose.
- Legitimate interests: Where processing is reasonably necessary for our business operations, website security, stakeholder communications, or other legitimate interests, provided those interests are not overridden by applicable rights.
- Pre-contractual steps or contractual necessity: Where processing is necessary to consider a business proposal, recruitment matter, or requested contractual arrangement.
- Legal obligations: Where processing is necessary to comply with applicable laws or lawful requirements.
The availability and application of these legal bases will depend on the relevant jurisdiction and circumstances.
8. International Data Transfers
Ramaki operates in Afghanistan and may work with international investors, suppliers, service providers, and commercial partners.
Depending on the technical infrastructure and service providers used, personal information may be stored or processed in countries outside the country in which it was collected.
Where international transfers are subject to applicable legal requirements, we will take appropriate steps to ensure that the transfers are lawful and that relevant safeguards are implemented.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including responding to inquiries, managing recruitment, maintaining business records, resolving disputes, and complying with applicable legal obligations.
Retention periods may vary according to the nature of the information, the purpose of processing, relevant legal requirements, and legitimate business needs.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.
10. Data Security
Ramaki recognizes the importance of protecting personal information against unauthorized access, disclosure, alteration, loss, or destruction.
We will seek to implement reasonable technical, organizational, and administrative safeguards appropriate to the nature of the information and the risks associated with its processing.
Such measures may include access restrictions, secure data handling procedures, system monitoring, and appropriate safeguards for third-party service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the internet.
11. Your Privacy Rights
Depending on your location and the applicable laws, you may have certain rights concerning your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of certain information in a portable format, where applicable.
- Lodge a complaint with a competent data protection authority, where such a right is available.
These rights are subject to applicable legal conditions, exceptions, and limitations.
To submit a privacy-related request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing a request and may request additional information to clarify its scope.
12. Third-Party Websites and Digital Platforms
Our website may contain links to third-party websites, external resources, or websites and digital platforms associated with individual Ramaki ventures.
These external services may have their own privacy policies, terms of use, cookies, and data collection practices.
Ramaki does not control the privacy practices of independent third-party websites. We encourage visitors to review the applicable privacy policies before providing personal information through those services.
Where a Ramaki venture operates a separate website or application, visitors should consult the privacy notice published for that specific service.
13. Children's Privacy
Our corporate website is intended primarily for business communications, corporate information, investment inquiries, recruitment, and stakeholder engagement.
We do not knowingly seek to collect personal information from children through the corporate website unless a specific activity lawfully requires it.
If you believe that a child has submitted personal information through our website without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.
14. External Links, Maps, and Embedded Content
Our website may include external links or integrated features, such as map displays or embedded content, to help visitors find our headquarters or access relevant information.
Depending on how these features are implemented, the providers of those services may receive technical information, including IP addresses or browser-related data, when the content loads or is accessed.
Where applicable, we will provide appropriate notices or consent mechanisms before activating technologies that require consent.
15. Changes to This Privacy Policy
Ramaki may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, legal obligations, or data protection practices.
The revised version will be published on this page with an updated “Last Updated” date.
We encourage visitors to review this policy periodically to remain informed about how personal information is handled.
Where required by applicable law, we will provide additional notice of material changes or obtain renewed consent.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the handling of your personal information, please contact:
- Organization
- Ramaki Group of Companies
- Location
- Kabul, Afghanistan
- Website
- ramaki.co
- Privacy email
- info@ramaki.co
- Telephone
- +93 729 699 910
Please include “Privacy Policy Inquiry” in the subject line of your email to help direct your request to the appropriate team.